WIPRO is hiring Experienced candidates for the TEAM LEAD ROLE. The details of the job, requirements and other information given below:
WIPRO IS HIRING FOR A TEAM LEAD ROLE JOB REFERRAL BY FLM
- Company : Wipro
- Requirement: Team Lead
- Location : Hyderabad (WF0) 24*7
- Experience:2-5 years
Excellent communication and email drafting skills.
Must be a quick learner and curious to learn more
Improve workflow efficiency through process improvement and manual work reduction
Work collaboratively with OP1s to manage workload.
Ensure smooth resolution of escalated cases
Develop strategic process improvement plans to enhance efficiency
Team & Queue Management:
Handling queues and making sure that tasks are completed within dedicated timelines
Handling a team of OP1s and ensuring compliance, monitoring utilisation and also help in addressing blockers. or queries
Computer applicationsle MS-Office and on-line tools
Strong interpersonal & influence management skills and decision making skills
Stakeholder Management:
Act as the primary point of contact for cross-functional teams.
Collaborate effectively with team leads and stakeholders to resolve issues.
Documentation and Reporting:
Create detailed documentation for processes, tools, and user queries.
* Maintain a record of stakeholder dmmunications and deliverables.
* Adaptability
* Stay updated with the latest tools, technologies, and methodologies to enhance operational efficiency
Required Experience
Minimum 2 years of experience as a TL
International BPO Experience is required
If you fit any of these roles, don’t miss this oppotunity!
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